You tell us when you want to switch when you're choosing your new energy plan.

You can choose to switch before or after your 14-day cool-off period:

• After cool-off: switch within three weeks of signing up to your new energy plan
• Before cool-off: switch within five working days of signing up to your new energy plan

You can see the unit rates and standing charges of a tariff in two places as part of this quote.

Look out for these pages:

• Choose the best deal for you Each tariff we show you on the quote page will have a 'More details' link – click it to see the tariff's rates
• Check you're happy – then sign up! You can see the rates of your chosen tariff just before you buy – click 'See full tariff details' under 'My energy plan'

Your unit rates and daily standing charges can go up or down when you're on our Standard Variable tariff.

Your prices change with global wholesale energy prices. But they'll never go above energy regulator Ofgem's price cap.

You can leave your Standard Variable tariff at any time without charge – there are no early exit fees to pay.